changes What’s driving the process industry

Strategic partner

The business relationship between DSM and Endress+Hauser goes well beyond supplying instrumentation. Ronald Diedering explains what the partnership is all about and why Endress+Hauser is important for DSM.

Ronald Diedering, DSM

To what extent does DSM utilize measurement technology and knowledge from Endress+Hauser?

We use instruments from Endress+Hauser in various production environments and often through every step of a process. One example of a process we standardized with Endress+Hauser technology is the production of vitamin D3. In the Bovaer project too, Endress+Hauser is one of the main instrumentation vendors as well as a consultant on appropriate measurement technologies. Thus we will have the optimal process design when large-scale production starts in Dalry, Scotland.

Ronald Diedering

has been with DSM for 34 years. As Global Category Manager he is responsible for spending on process control. In this role he develops and manages strategic supplier relationships such as the one with Endress+Hauser.

What’s important when working with key suppliers?

We qualify suppliers based on multiple criteria, the main ones being impact on our business in terms of value creation, global reach, technology portfolio, innovation and sustainability potential. Endress+Hauser is well positioned on all of these fronts and thus enables us to standardize our measurement solutions across the company. It’s important for DSM to have reliable partners for our process measurements that not only supply high-quality products but also have the capability to support the operations side of our digital journey. Endress+Hauser has long proven its reliability and indeed achieved a 100 percent score in the 2021 supplier evaluation.

How would you describe the collaboration in this special partnership?

DSM and Endress+Hauser already have a long history together, going back to the early years when Sjef Arets and I joined DSM. I would characterize our collaboration as professional, informal and respectful, due in particular to close personal contact. I would further say that the arrangement with a global account manager from Endress+Hauser and a global counterpart at DSM supports and simplifies our close dealings at regional level. This two-way street means we can increase the quality of measurement standards and positively influence both the products and services delivered, as well as our general business relationship.

Published 31.05.2023, last updated 15.06.2023.